1.1 Privacy Policy
Fairplay is committed to protecting your personal information. This Privacy Policy explains what information we collect when you use our services, why we collect it, and how we use it.
This Privacy Policy forms an agreement between you and Fairplay (“We,” “Us,” or “Our,” as applicable). It is also an integral part of Fairplay’s Terms and Conditions. We may update this policy from time to time by publishing the revised version on our platforms. Therefore, we recommend reviewing this page regularly to stay informed about any changes.
1.2. information collected
Personal Information refers to any information that may identify an individual. This may include your first and last name, date of birth, home or physical address, email address, phone number, and other relevant details.
We may ask you to provide Personal Information when you visit our website, register for an account, or use our services. The information we collect may include contact details, shipping information, billing details, transaction history, website usage preferences, and feedback about our Services.
We may store this information on servers located in different locations, depending on our operational requirements. When you use our Services, our servers may also maintain an activity log containing administrative and technical information. This may include your IP address, access time and date, pages visited, language preferences, software crash reports, and browser type.
We use this information to provide our Services and maintain their quality. We do not knowingly collect Personal Information without your knowledge.
1.3. means of collecting and processing data
Fairplay may automatically collect certain information described in this policy. We may also receive Personal Information when you provide it through our website, communications, or other interactions with the Fairplay platform.
Additionally, we may receive Personal Information from online vendors, service providers, and customer lists lawfully obtained from third-party vendors. We may work with external providers to offer technical support, process online transactions, and maintain accounts.
We may access information you provide to these vendors, service providers, or third-party e-commerce services. We handle this information according to the terms explained in this Privacy Policy.
We disclose information to third parties outside our company only in accordance with this policy. We also take steps to ensure that our arrangements with online vendors and third-party service providers include measures to protect your privacy.
1.4. information use
Fairplay uses the Personal Information we collect to provide our Services, respond to customer support requests, conduct necessary security and identity verification checks, process online transactions, support participation in third-party promotions, and meet business requirements. We may also use this information for other purposes related to operating our Services.
Where appropriate, we may share your Personal Information with carefully selected partners, including parties that have data-sharing arrangements with those partners.
We may also use your Personal Information to provide:
Promotional offers and information about our products and services.
Promotional offers and information about our partners’ products and services to expand available offerings and improve customer service.
From time to time, we may ask you to participate in surveys or contests. Participation is voluntary, and you can decide whether to provide the requested information. This information may include contact details, such as your name, correspondence address, and phone number, as well as demographic details, such as your postal code or age.
Where permitted by law, accepting a contest prize or winnings from us means you consent to the use of your name for advertising and promotional purposes without additional compensation.
Unless you have opted out of promotional communications, we may also use your Personal Information, including your email address and phone number, to share updates about our products, services, and promotions. These communications may include information about other gaming products, such as online poker, casino, betting, and backgammon, as well as products and services offered by carefully selected third parties.
1.5. certain excluded disclosures
Fairplay may disclose your Personal Information when required by law or when we believe in good faith that disclosure is necessary to:
Comply with legal processes served on us, our websites, or our Services, or meet similar legal obligations.
Protect and defend our rights or property.
Protect the personal safety of users of our Services or the public.
If we determine that you have cheated, attempted fraud, or engaged in other prohibited activities, we reserve the right to share relevant information, including your identity, with appropriate parties.
Such activities may include manipulating games, payment fraud, using stolen credit cards, fraudulent chargebacks or payment reversals, money laundering, and other prohibited transactions.
Where appropriate, we may share this information with other online gaming sites, banks, credit card companies, relevant agencies, and appropriate authorities.
Additionally, for research into the prevention of addiction, information may be anonymised and shared with relevant institutions.
1.6. access
You can opt out of promotional communications through your account settings, where available, or by using the unsubscribe option in an email received from us. You may also contact Customer Service by email or other available communication methods to request removal from promotional communications.
You can contact us if you want to:
Confirm the accuracy of the Personal Information we have collected about you.
Update or correct your Personal Information.
Raise a complaint about how we use your Personal Information.
After reviewing your request, we may update the information you have provided when the requested changes are justified. We may also mark relevant information to restrict its future use for marketing purposes.
However, this policy does not prevent us from retaining Personal Information when retention is required by law.
1.7. consent to use of electronic service providers
To participate in real-money games through our Services, you may need to send and receive payments. We may use third-party electronic payment systems to process these financial transactions.
By accepting this Privacy Policy, you consent to the processing of Personal Information necessary to complete transactions. Where required, this may involve transferring information outside your country.
We take steps to ensure that our arrangements with payment service providers include appropriate measures to protect your privacy.
1.8. consent to security review
Fairplay reserves the right to conduct security reviews when necessary to validate registration details, verify your use of our Services, and review financial transactions for potential violations of our Terms and Conditions or applicable laws.
By using our Services and agreeing to our Terms and Conditions, you authorise us to use your Personal Information for these verification purposes. We may also disclose relevant information to third parties when necessary to validate the details you provide.
These checks may involve transferring information outside your country where required. Security reviews may include obtaining a credit report or checking the information you provide against third-party databases.
To complete these reviews, we may ask you to provide additional information or supporting documents when necessary.
1.9. security
Fairplay understands the importance of protecting personal information and maintaining appropriate security measures.
We store Personal Information received directly from you in an encrypted, password-protected database within our secure network, which is protected by firewall software. Our Services also support SSL technology.
In addition, we take measures to ensure that our subsidiaries, agents, affiliates, and suppliers maintain appropriate security practices to protect information.
1.10. protection of minors
Fairplay Services are not intended for individuals under 18 years of age or the applicable legal age in their jurisdiction.
Anyone who provides Personal Information through our Services confirms that they meet the minimum age requirement. We take steps to identify attempts by minors to access our Services, which may include conducting a security review.
If we discover that a minor has attempted to access our Services or submitted Personal Information, we will not accept that information and will take appropriate steps to remove it from our records, subject to applicable law.
1.11. international transfers
Personal Information collected through our Services may be stored and processed in any country where Fairplay, its affiliates, suppliers, or agents maintain facilities.
By using our Services, you acknowledge that your information may be transferred outside your country, including to countries that may have different levels of privacy protection.
We take steps to ensure that our agents, affiliates, and suppliers follow appropriate privacy standards regardless of their location. Such transfers remain subject to applicable legal requirements.
1.12. cookies
Information Placed on Your Device
When you access our Services, we may store information on your device through cookies. Cookies are small text files that websites use to remember preferences and information about your visits.
We may also use similar technologies, including Local Shared Objects, sometimes known as Flash cookies. These technologies can help remember information about your visits across our websites.
Cookies and similar technologies are used to understand how you interact with our Services. They help us monitor website traffic, improve functionality, and make your browsing experience more relevant. We may also use third-party cookies and similar technologies to support the display of relevant advertisement.
Strictly Necessary Cookies
Strictly necessary cookies help visitors navigate our website and use essential features. These may include accessing secure areas of the website or completing financial transactions.
Without these cookies, some website functions may not operate properly.
During the Registration Process
Cookies may store information collected during registration. They can help us recognise you as a customer and provide the services you request.
We may also use this information to better understand your interests and improve your experience when visiting our platforms.
On Our Website
We use cookies to collect information about visitors and understand how they use our website. Our servers may use the following types of cookies:
Session-based cookies: These cookies remain on your device during your visit to our website. They help you navigate the website more efficiently and may allow us to provide more relevant information to registered customers. Session-based cookies generally expire when you close your browser.
Persistent cookies: These cookies remain on your device for a period determined by their settings. Flash cookies, where used, may also remain stored on your device.
Analytical cookies: These cookies help us recognise and count website visitors and understand how they interact with our Services. This information helps us improve website performance and make it easier for visitors to find the information they need.
You can choose to accept or decline cookies. Although most web browsers accept cookies automatically, you can usually change your browser settings to block or delete them.
The Help section of your browser explains how to prevent new cookies, receive notifications when cookies are stored, or disable cookies altogether.
Flash Cookies
Where Flash cookies are used, you may be able to manage them through the relevant Flash Player settings. The Settings Manager may allow you to control how websites store information on your device.
To restrict Flash cookies from third-party content, you may be able to open the Global Storage Settings panel, disable the option allowing third-party Flash content to store information, and close the Settings Manager.
You may also be able to manage storage preferences for individual websites through the Website Storage Settings panel.
If you use an older version of Flash Player or a web browser that does not support these settings, some options may not be available. We recommend keeping your browser and relevant software updated.
1.13. third-party practices
Fairplay cannot guarantee the protection of information you provide to third-party websites linked to or from our Services. We also cannot control information collected by third parties that administer our affiliate programmes, where applicable, or other independent programmes.
These third-party websites and services operate independently of Fairplay. Any information they collect is governed by their own privacy policies and practices, where available.
We recommend reviewing the privacy policy of each third-party website before sharing your personal information.
1.14. legal disclaimer
Our Services are provided on an “AS-IS” and “AS-AVAILABLE” basis, subject to applicable law. Fairplay is not responsible for events beyond our direct control.
Because technology and business practices continue to change, we cannot guarantee completely error-free performance or absolute protection of Personal Information.
To the extent permitted by law, we will not be liable for indirect, incidental, consequential, or punitive damages relating to the use or release of Personal Information.
Nothing in this section limits any liability or legal responsibility that cannot be excluded under applicable law.
1.15. consent to privacy policy
Your use of Fairplay Services constitutes acceptance of this Privacy Policy, subject to applicable legal requirements.
This document represents our complete Privacy Policy and replaces all earlier versions. It should be read together with our Terms and Conditions and any additional applicable terms published on our platforms.
We may update this policy from time to time by publishing the revised version on our platforms. Where required, we will provide additional notice or obtain consent.
We recommend reviewing this page regularly to stay informed about changes. The effect of your continued use of our Services following an update will be determined in accordance with applicable law and the relevant terms.
1.16. Other web sites
Our website may contain links to other websites that are outside Fairplay’s control and are not covered by this Privacy Policy.
When you visit an external website through one of these links, its operators may collect information about you and use it according to their own privacy policies. These policies may differ from ours.
Fairplay is not responsible for the privacy practices, functionality, or possible errors of external websites. The operators of those websites are responsible for their own platforms and services.